Production

Each piece is handmade to order. Firings happen on a  three month cycle so turn around time is generally 3- 4 months depending on when we take your order and the size of the work..

Shipping

All orders are shipped through USPS. Domestic shipments can arrive between 3-7 days and international orders can take anywhere between 5-20 days. We double box the work and use the most eco friendly bubblewrap we can find. We do our very best to insure the work makes it to you unbroken! Once your order is shipped, an email will be sent out with a tracking number for your package. Due to USPS border policies, once a package is beyond United States border, it is no longer trackable.

An express international shipping option is also available through DHL for a higher fee.  This option, which takes between 1-3 days, includes the ability to track your shipment.

If you would like your package sent by express delivery, please contact us and we are happy to arrange what works best.

Returns

If you are unhappy with your purchase, you can return or exchange it within 10 days of delivery. Shipping costs are your responsibility and we suggest taking the work to a professional packer like UPS because unless you are used to packaging ceramics the chances of breakage are high.

Care

This work is all dishwasher safe. But washing by hand is always best. Feel free to email us with any questions or concerns.

Privacy

Thank you for visiting our web site. This privacy policy tells you how we use personal information collected at this site. Please read this privacy policy before using the site or submitting any personal information. By using the site, you are accepting the practices described in this privacy policy. These practices may be changed, but any changes will be posted and changes will only apply to activities and information on a going forward, not retroactive basis. You are encouraged to review the privacy policy whenever you visit the site to make sure that you understand how any personal information you provide will be used.

Note: The privacy practices set forth in this privacy policy are for this web site only. If you link to other web sites, please review the privacy policies posted at those sites.

Collection of Information:

We collect personally identifiable information, like names, postal addresses, email addresses, etc., when voluntarily submitted by our visitors. The information you provide is used to fulfill your specific request. This information is only used to fulfill your specific request, unless you give us permission to use it in another manner, for example to add you to one of our mailing lists.

Distribution of Information: We may share information with governmental agencies or other companies assisting us in fraud prevention or investigation. We may do so when: (1) permitted or required by law; or, (2) trying to protect against or prevent actual or potential fraud or unauthorized transactions; or, (3) investigating fraud which has already taken place. The information is not provided to these companies for marketing purposes.

Commitment to Data Security: Your personally identifiable information is kept secure. Only authorized employees, agents and contractors (who have agreed to keep information secure and confidential) have access to this information. All emails and newsletters from this site allow you to opt out of further mailings.

Privacy Contact Information: If you have any questions, concerns, or comments about our privacy policy you may contact us using the information below:

By e-mail: claypoetics@gmail.com

We reserve the right to make changes to this policy. Any changes to this policy will be posted.

All photos and text on this website are the property of Glow Room.